At ESKIN JAPAN, we strive to provide high-quality Japanese skincare products and excellent customer service. If you’re not completely satisfied with your purchase, we offer a hassle-free return policy. Please read the following details carefully to ensure a smooth return process.

General Return Policy

We accept returns under the following conditions:

  • Items must be new, unused, and in their original packaging.
  • Original shipping and handling fees are non-refundable.
  • Once we receive the returned item(s) in acceptable condition, we will issue a full refund (excluding original postage cost where applicable).
  • Refunds will be processed to your original payment method. Please allow up to two weeks for the amount to reflect in your account.
  • We are not responsible for return packages if:
    • The shipping address provided was incorrect.
    • The recipient was unavailable for delivery.
    • Import taxes, customs duties, or any related fees were unpaid by the recipient.
  • Some products may not be eligible for returns. Please check the Item-Specific Return Policy below.

Item-Specific Return Policy

Certain product categories have special return conditions:

1. Food & Beverages

  • Due to hygiene and safety reasons, food and beverage items are non-returnable and non-replaceable, except in cases where the product is defective or damaged.
  • If you receive a defective or damaged item, contact our Customer Service team immediately.

2. Health & Wellness Products

  • Health-related products such as supplements, dietary supplements, medicines, and medical devices are not eligible for returns or replacements, except in cases where the item is defective or damaged.
  • If you receive a defective or damaged health product, contact our Customer Service team immediately.

How to Return Your Item

If you need to return an item, follow these simple steps:

  1. Contact Us First:
    • Notify us within 7 days of receiving your order.
    • Provide your order number and reason for return.
  2. Return Window:
    • You have up to 60 days from the purchase date to return the item.
  3. Package Your Return:
    • Ensure the item is in its original packaging with all accessories.
  4. Ship Using a Trackable Method:
    • Choose a trackable shipping method to return the item to us.
  5. Refund Processing:
    • Once we receive your return, it will take 3 business days to process.
    • Refunds may take up to 2 weeks to reflect in your account.

Need Help? Contact Us!

If you have any questions about our return policy or need assistance with a return, feel free to contact our Customer Service team. We are always here to help ensure you have the best shopping experience at ESKIN JAPAN.

Thank you for choosing ESKIN JAPAN for your skincare needs!